Delivery options and costs. We offer various options for delivery of products, which you may choose when placing your order. The associated costs of delivery will be as displayed to you on our website at the time of placing your order.
Dispatch. We will endeavour to dispatch orders within 24 - 48 hours of your order being accepted, but this can vary at any time and time for dispatch of these products shall not be of the essence.
When you will receive your products. We and/or any courier we use to deliver products will contact you with the estimated delivery date and time once your order has been dispatched. If there is any delay to delivery by an event outside our control then we, or our courier, will contact you to let you know. Provided we and/or our courier does this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
Collection by you. If we have agreed to let you collect the products from our premises when placing your order, you can collect them from us at any time during our working hours displayed on our website.
If you can’t take delivery of products. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, our courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery. If you do not collect the products from us as arranged or, after a failed delivery to you you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel your order and provide you with a refund.
When you become responsible for the products. Products you order will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us as agreed.
When you own products. You own a product once we have received payment in full.
Late delivery. We will aim to ensure that all orders are delivered to you within the specified time estimates, but we exclude any liability for delays.
Incorrect information. We will not be responsible for delivering the products late or not supplying any part of them if this is caused by you not giving us accurate and appropriate delivery information.
Additional charges. When you request delivery of products to an address outside the UK, you may incur additional taxes, levies, duties and other charges in respect of your order. You acknowledge and agree that you have sole responsibility for any such charges payable in respect of the deliver of your products.
Please familiarise yourself as to whether such charges will be applicable to your order prior to placing your order.