If you do change your mind about your order and no longer want the products, we have a no questions asked returns policy provided you contact us to let us know within 60 days of receiving your order. To let us know that you’d like to cancel your order, please get in touch with us at [email protected]
Once you have told us that you wish to cancel your order, you must then return the products to us within 60 days.
All products must be returned in their original condition. You will not be entitled to a refund if the products:
- have been used;
- are not in their original packaging;
- any protective or hygiene seal has been opened or tampered with; or
- have otherwise been damaged by you.
Original delivery charges are non-refundable, except where there is an issue with the order which is our fault.
The cost of postage and safe return of returned orders are your responsibility. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed.
Provided you are entitled to a refund, we will endeavour to refund those amounts back to your original payment card or account within 60 days of us confirming receipt of the returned products.